PDIMO Methodology
PLAN

Assess the existing environment to determine whether it can support the proposed system. Task performed during this phase:

  • Business process assessment
  • Technical systems assessment
  • Human resource assessment
  • Detailed Project Plan Kick-off

DESIGN

Develop a comprehensive detailed design that meets business and technical requirements. Task performed during this phase:

  • Project Design phase Kick-off
  • High-level design documentation
  • Design acceptance
  • Staging and planning
  • Develop a structure and training plan
  • Pilot program
  • Implement a profitable and repeatable framework

IMPLEMENT

Integrate devices without disrupting the existing network or creating points of vulnerability. Task performed during this phase:

  • Project Implementation phase Kick-off
  • Develop a Implementation Plan Template
  • Implementation Plan Acceptance
  • Hand-on Training for Technical Staff
  • Develop a structure and training plan
  • Begin a Pilot program
  • Implement a profitable and repeatable framework
  • Acceptance Document is delivered and signed

MANAGE

Maintain network health through day-to-day operations. Task performed during this phase:

  • Project Manage phase Kick-off
  • Develop a Operation Plan Template
  • Provide Customer Contract Number (ACIXXXXX)
  • Begin Day 2 and Day 3 Support program
  • Capture Full inventory in the Axiom® CRM Tool
  • Provide Contact Methods
  • Provide Escalation Procedures
  • Integration with Network Management Tools
  • Begin System Monitoring and Management

OPTIMIZE

Achieve operational excellence through ongoing improvement of system performance and functionality. Task performed during this phase:

  • Project Optimize phase Kick-off
  • Quarterly Business Review
  • Quarterly Technical Review
  • Update System Inventory
  • Update Network Topology Diagrams
  • Vendor System Roadmap Review
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